Allow merchants to use their own phone number as SMS sender
Currently, SMS notifications are sent using provider-generated phone numbers, which may change over time and are not controlled by the merchant.
This creates confusion for customers, as messages may come from different numbers and reduce brand trust and recognition. The merchant asked whether they can use their own number or have a consistent (static) sender number for all communications.
Feature request:
- Allow merchants to configure and use their own phone number as the sender for SMS notifications
- Alternatively, provide a dedicated/static number per store to ensure consistency
- Give merchants visibility and control over what number appears to customers
This would improve brand consistency, customer trust, and overall communication experience.
If this would be helpful for your store as well, please upvote this request!